OUR QUALITY PROMISE

Delivering on our promise to provide you with a safe and quality product for your baby is our top priority.

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SAFETY

  • Regulatory Compliance: We adhere to the Good Manufacturing Practice (GMP) guidelines set forth by the Centers for Disease Control and Prevention (CDC) and the Human Milk Banking Association of North America (HMBANA) for the safe handling of breast milk. We are also in compliance with the packaging regulations for infant food set forth by the U.S. Food and Drug Administration (FDA).

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SCIENCE

  • Scientifically backed and tested: The processing protocol used by Milkify was designed by Dr. Berkley Luck, an expert in the field. The process is based on decades of scientific research and was  extensively tested for over a year.​

  • Approved by experts: Milkify's process has been reviewed by Food Safety experts, Medical Doctors, our Scientific Advisory Board, Registered Dieticians, and Certified Lactation Consultants. Freeze-drying is also used by human milk donor banks worldwide, who have shown freeze-drying to be a safe and effective way to preserve breast milk.

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OUR PROCESS

  • Contact-free processing: Each bag of frozen milk you provide to Milkify is processed individually. Your milk is never in direct contact with our equipment. Our equipment is sanitized between each cycle. These procedures, in addition to adherence to stringent processing protocols, prevent cross-contamination.

  • 100% chemical-free and additive-free process: Absolutely nothing is added to your milk during the freeze-drying process.

  • Individual bag tracking: Each bag of frozen milk received by Milkify is assigned a unique Bag ID and is tracked from start to finish. Your name, the expression date of your milk (if recorded on the lactation bag), and the original volume of milk (in fl. oz.) is recorded on the label of every bag of your breast milk powder.

  • Barrier bag storage: The freeze-dried powder from each lactation bag of frozen breast milk provided to Milkify is sealed in its own individual high barrier mylar bag. Each barrier bag is vacuum-sealed to protect the powder from oxygen, moisture, UV, and contamination during storage.

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OUR PEOPLE

  • Highly trained personnel: Only highly trained personnel with active food safety certifications process the milk and follow strict protocols regulating personnel hygiene, personal protective gear, and equipment sanitization to ensure that your milk is handled safely from start to finish.

  • Sterile handling: Your milk is handled with extreme care at all times in the Milkify facility. After freeze-drying, your milk is packaged into the high barrier bags under a sterile, hooded area that is fed with HEPA-filtered air and sanitized by UV light between orders.

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QUALITY ASSURANCE

  • Cold-chain transport: Your milk is kept frozen during transport to the Milkify facility either by courier or via priority overnight shipping in specialized transport coolers. When your milk is received, it immediately undergoes a QC check to ensure safe temperatures were maintained during transport, and that no bags have been damaged.

  • Quality control testing: As part of our final quality control checks, we measure the exact water activity (“dryness”) of the breast milk powder using a laboratory-grade water activity meter. This final QC check ensures that the freeze-drying process removed water from the milk efficiently. This is how we know that your breast milk powder, which has been vacuum sealed in our high barrier bags, will remain shelf stable for up to 3 years with no refrigeration when stored properly in a cool, dry place. By doing this test, we  avoid the necessity of adding a moisture absorbing packet (silica gel or similar) to your bags, and ensure the expiration date printed on your bag label is accurate.

Delivering on our promise to provide you with a safe and quality product for your baby is our top priority. We have a 100% satisfaction guarantee, so if you would like a refund for any reason, please let us know and we will process your request promptly. To cancel your subscription or request a refund, please visit your account page at https://www.milkify.me/account/my-account, or contact us directly by email at info@milkify.me or phone at (832) 534-0465.