SHIPPING PREPARATION INSTRUCTIONS

Please follow the instructions below for a step-by-step guide to packing your shipping kit. Our specialized shipping coolers do not require dry ice or ice-packs of any kind.

If you have any questions at all pertaining to these instructions, or need help packing your cooler, please contact us at info@milkify.me or (832) 534-0465 and we are happy to help!

Important notes before you begin

PACKING YOUR COOLER

1

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Release the Velcro strap(s) around the white Nanocool insulated shipper box.

 

  • Leave the straps in place around the insulated shipper box, as you will use them to repackage for return shipping.

  • Please do not cut these straps!

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Remove the lid from the cooler. There will be a plastic bag liner inside tucked into the cooler inside - please leave this liner in place.

  • Make sure that none of the side panels of the cooler have fallen down during transit

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Open the second plastic bag liner that has been provided with these instructions, and place inside the cooler.​

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Pack your frozen bags of milk into the bag liner while in the cooler.

 

Pack your milk tightly into the cooler, taking care not to overfill the top of the cooler. The lid must be able to sit flush on top of the cooler.

NO DRY ICE OR ICE PACKS ARE NEEDED!

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Use the provided order label sticker to close the top of your bag liner.

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Place the lid back on top of the cooler. Make sure that the cooler lid sits flush on top of the cooler.

  • Please do not use packing tape to attach the lid to the cooler

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​Close the flaps on the white Nanocool insulated shipper box, and secure with the Velcro straps.

  • The box flaps and Velcro straps will ensure that your lid stays on during shipping. Please do not use packing tape on the Nanocool box.

SHIPPING BACK TO MILKIFY

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Close the flaps of the outer cardboard shipping box and use packing tape to secure.

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Attach the return shipping label to the outside of the cardboard shipping box, covering the old shipping label.

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***Please double check which carrier will be used for your overnight shipment! This information is on the return shipping label you were provided.

Drop-off your box at a FedEx or UPS location or call the Milkify team at (832) 534-0465 to help schedule a pick-up.

  • We strongly suggest dropping off to an official FedEx or UPS store (rather than a retail store Access Point, like a Walgreens, CVS, Office Depot, or Staples). Dropping your milk off at these third party locations may result in pick-up delays!

4

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WED

Ship on a Monday - Wednesday to avoid any potential weekend shipping delays.

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Drop-off your box at a FedEx location or schedule a pick-up on the FedEx website by providing the tracking number on your return shipping label.

  • Ship on Monday - Wednesday to avoid any potential weekend shipping delays

  • As soon as your order is received, it will be immediately inspected. You will receive an email from Milkify confirming that we have received your order and that it passes our quality control standard (still frozen and no visible rips/tears/leaks).

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As soon as your order is received, it will be immediately inspected. You will receive an email from Milkify confirming that we have received your order, and that it passes our quality control standard (still frozen and no visible rips/tears/leaks)

IMPORTANT NOTES 

 

  • Keep the outer cardboard shipping box.

Leave the white box (the Nanocool insulated shipper) inside the outer cardboard shipping box. You will ship back to us in the same box setup that arrived at your door.

 

  • Be careful not to damage the cooler walls or lid when opening the Nanocool insulated shipper.

The specially insulated panels and lid of this cooler are vacuum-sealed, and in order to work properly, they must not be punctured, ripped, or torn in any way. If there is any damage to the exterior box, or the insulated shipper inside, report it to Milkify immediately before using the package to ship your milk.

 

  • Your milk must be frozen completely solid before packing into the insulated shipper.

Pack your insulated shipper immediately before shipping and ensure that your milk is frozen solid when it is being packed. The cooler will keep your frozen milk frozen for at least three (3) days, but to ensure a successful shipping experience, your milk must be frozen solid when packed, and then shipped as soon as possible after packing.

 

  • DO NOT SHIP ON THURSDAYS OR FRIDAYS!

Plan to ship on Monday - Wednesday to avoid any potential shipping delays or weekend delivery complications. We track every shipment while in the air, and you will also receive tracking updates directly from the carrier (FedEx or UPS).

 

  • We ask that you pack your order and ship back to Milkify within two (2) weeks of receiving the insulated shipper.

If we don’t receive your return shipment within thirty (30) days, we reserve the right to cancel and refund your order (less the cost of shipping and the insulated cooler). If you are unable to ship before then, please let us know to make alternate arrangements!